Group sales policy

Order confirmation
All orders are subject to availability at the time of booking. Once tickets are reserved, an invoice and seating map will be issued. It is very important that you review invoice to verify performance date, time, and number of tickets for accuracy, and map for seat location.

Deposit amount and payment due dates will be indicated on the invoice.

Everyone entering the theatre, regardless of age, must have a held in reserved seat. No children under age 6 please. 


*Please note – our policy has recently changed.

An 8% Processing Fee will be added to the total ticket order. This will be required as your nonrefundable deposit within 30 days of placing an order. This date may vary based on the contractual agreement with the production company and date of booking.

Failure to remit your deposit will result in the immediate release of all your seats on hold. Please contact the Group Services Department before the payment due date, if you are concerned about the status of your payment.

Final payment
Final payment is due no later than 30 day prior to your selected show date.

Please contact the Group Services department on or before the payment due date if you are concerned about the statues of your payment.

Failure to make your final payment by the due date will result in the release of your reservations and forfeiture of your deposit.

Payments may be made over the phone using a credit card or by mailing a check/money order in the account holders’ name to Capital Repertory Theatre, 432 State Street, Schenectady, NY 12305. We cannot accept checks or credit card payments from the individuals within the group.

For orders placed less than 30 days prior to event, full payment is due at time of booking.

After payment is received, there is no refund for any reason.

Order changes

A group may request additional seats at any time up to the day before performance. Additional seats are based on availability and will be added as close to the original location as possible.

If you need to reduce the number of reserved seats, please contact the Group Services Department as soon as possible, so that you receive a revised invoice for payment.

You may reduce the number of seats by no more than 10% of the original order. Orders reduced by more than 10% will forfeit a portion of their deposit on those seats. The remainder of the deposit will be applied to the seats held.

Should your group fall below the required ticket minimum; your deposit will be applied to the sale of seats at full price.

Groups that cancel their entire order before the final payment due date may transfer any deposit paid to another show within the same season.

Groups that cancel their order less than four weeks before the start of the show will forfeit their deposit.

Other terms and conditions
Tickets are subject to availability.

When possible, please note any special seating requirements (wheelchairs, hearing, sight)

Overbooking is strongly discouraged.

All Group Orders will be subject to an 8% processing fee. This will be required as your nonrefundable deposit within 30 days of placing an order.

Tickets will be issued upon receipt of final payment. Tickets will be emailed to you as a PDF document or can be held at will call for pickup on the day of the performance.

All dates, times, shows and prices are subject to change without notice.

Proctors is not responsible for any losses incurred by individuals or organizations.

In the event of inclement weather exchanges or refunds cannot be issued unless, the performance is cancelled by the production company.

All terms and conditions are subject to change without notice.

If you have questions regarding the policies and procedures, please do not hesitate to call the Group Services department at (518) 382-3884 ext. 139 or email us.

In the event a performance becomes more than 90 percent sold, full payment must be received within five business days after notification.

We reserve the right to discontinue accepting group orders at any time.